July Meeting: Moments Matter

OKC Ad Club is glad to be back in person with our July speakers, OKC Thunder’s Joy Joslin!

People do not remember days, they remember moments – Moments Matter! Customers deem employee interaction as one of the most important factors that impact a positive or negative experience. Joy will provide insight into improving the customer-employee relationship so that every customer walks away feeling appreciated and valued.

Joy Joslin serves as Director of Guest Relations for the Oklahoma City Thunder, having been with the team since 2014. Joy leads the organization’s “CLICK! With Your Guests” customer service training platform and recognition program in support of her department’s vision to be “the most fan-centric organization in professional sports.” She plays a key role in maintaining a fully integrated service strategy throughout the Thunder organization, as well as with its business alliance partners. Investing in the arena’s front-line team members has become her passion.